Landlord Services & FAQ
Get answers to the most popular questions we get. If you still have a question about our services or properties, please don’t hesitate to contact us.
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01Are you accepting any new landlords and rentals to manage?
To ensure the same high level of service and quality, we may only accept new properties if we have the capacity depending on the time of year.
Our main goal is to help manage your properties, remove all the stress and headaches, free up your time, and generate passive income on your real estate investments.
Please contact us to check if we have availability to manage new rentals for you.
02What is your management fee?
Ten percent of rent collected for one to four doors, nine percent for five to ten, eight percent for eleven to twenty-four, and seven percent at twenty-five or more. It is charged on rent collected rather than rent billed, so a vacant unit costs you nothing in management fees, and there is no introductory rate that steps up later.
That rate covers onboarding, marketing and syndication, screening, move-in and move-out inspections with photos, the annual property evaluation, rent collection, owner and resident portals, monthly statements and year-end 1099s, and repair coordination with no markup on vendor invoices.
Two things are billed separately when the work happens: placing a new resident is one month of rent, and a lease renewal is twenty-five percent of one month. If a resident we placed breaks their lease within twelve months, we place the next one at no placement fee.
Portfolios and mixed-use rentals are quoted individually, and the full published fee schedule is available as a PDF.
03Where will my property be advertised?
We list your rentals on high traffic sites such as Zillow, Trulia, Hotpads, Dwellsy, RentalSource, and more.
We will also market them here on our website and other channels as needed to ensure full occupancy and maximum return.
04How often will I receive distributions & how are they made?
Owner’s distributions are typically disbursed by the 15th of the following month by either check or ACH.
05Do you screen the tenants you lease to?
As part of our rental applications, we also request background checks via TransUnion paid for by the tenant’s application fee. This includes criminal history, eviction history, and a credit report to ensure we bring in the best tenants.
06Can I login to an owner portal to view payments?
Yes, not only do our owners each have access to an online portal, so do our residents. This makes things like maintenance requests, and owner statements so much easier and transparent between all parties.
Have more questions? Contact us today.